BIK Luxe

Knowing your customer journey is the key to delivering luxury !

Exclusive personalised experience on website

Enable luxury experience on your social channels

Empower your associates to deliver a luxury experience

Why BIK is the perfect choice for luxury brands

BIK believes in providing hyper-personalised experiences for specific target segmentation to its clients. Working with some of the premium brands, we acquired super brand-building skills for our client growth. By streamlining and optimizing marketing efforts, BIK may help the brand increase sales and revenue.

The
Hyper - Personalised Touch

Website Journey

BIK understands all kinds of user interactions with the brand and segments it to give them a tailored, gamified website experience that creates an engaging and enjoyable customer journey. By understanding each user’s journey, BIK creates a unique and rewarding experience for each visitor

CRM

Multi-channel CRM at BIK gathers user details from all platforms including the website and processes it with AI-based sentiment analysis. This allows chat agents to understand users better to give hyper-personalized product recommendations directly from the CRM.

Social Channel

BIK understands the user-brand interaction on social channels to give instant targeted replies tailored to the brand’s tonality. This gives instant engagement with the user assisting them to give a far superior purchase experience

Case Study

How Lovechild increase its weekly sales by 56%

Fashion Icon Masaba Gupta's latest beauty brand release Lovechild is the talk of the town. With Lovechild's destined partnership with BIK, the awareness scale has increased over the map with profitable sales and a boost in conversions. Their upcoming festive sale in itself led to achieving a 13.5x avg. ROI, so why not read more to discover the Lovechild's success secrets.

How a luxury jewellery brand drives 28% more conversions

This jewellery brand specializes in high-end luxury pieces designed to be timeless works of art and meant to be cherished by the global customer market. The case discusses the BIK Multi-channel CRM strategy employed by the jewellery brand and its success in gathering customer context and increasing conversions by a whopping 28%. Take a look to see how we did it!