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Solution
Customer support that fuels
your sales engine
Support your shopper on their every time and everywhere with
omnichannel query management. Not just that turn support into
a revenue-generating engine with BIK
What you’ll achieve
70%
Reduced Support Cost
10x
Faster Resolution Time
200%
Higher agent-assisted sales
Improve CX with instant answers for
your shoppers
Promote your products with
an interactive product card
Integrate your Shopify store to BIK connects to
bring all your products and shopper history right
into the Helpdesk. When your agents are having
real-time conversations, they'll have all the
information they need in a single place to
recommend products, share product links,
update orders, issue refunds, and more.
Promote now
Help them start the
conversation
Don’t make your shoppers ask a question. Set up
a chat campaign where your customers can
start the conversation easily with the pre-
populated conversation starters then offer
proactive support or encourage sales. Your team
of agents can then take the conversation ahead!
Start now
Route queries to the
right agent
With Quick Replies, your agents can provide a
faster response to general customer questions.
Additionally, set automation that assigns queries
to agents with the relevant experience &
expertise, saving time & boosting CX.
Direct now
Streamline your store's chat support
1
Automated responses
outside of business hours
Enable Auto-reply outside of business hours,
allowing your chatbot to guide shoppers to
self-help resources or capture their contact
information for prompt assistance when
your team is back online.
Enable now
Seamlessly transition
between channels
Address queries from multiple channels on
a single screen
without switching screens ensuring you are there wherever
your shoppers are.
Address now
Snooze complex inquiries
temporarily
Set up reminders for high-priority
customers & conversations that need
internal team discussions before a revert.
This ensures CX is well informed & not kept waiting
Snooze now
Why BIK is the best Customer Support
Helpdesk for eCommerce?
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Fastest Go Live
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Dedicated Support
for GSM
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Centralize support tickets
for a single truth source
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AI-powered agent assistant
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Reporting & Analytics
Frequently Asked Questions
How can a multi-channel helpdesk benefit
my e-commerce website?
This solution ensures you can manage customer inquiries and issues across multiple communication channels from a centralized system, enhancing efficiency, reducing response times, and improving customer satisfaction.
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How can I connect my customer data across
multiple channels?
Probably not. Most brands already gather customer data directly through online stores and other experiences. The right CDP can help your business use all that data to drive more conversions and revenue the same way bigger brands do. If you haven’t heard much about smaller businesses using CDPs, that’s likely because they haven’t always been an accessible option. Many legacy platforms weren’t built with smaller businesses in mind. But making the most of your brand’s data shouldn’t require an extensive technical background or additional hiring.
Which communication channels can I integrate
into a multi-channel helpdesk for my e-commerce site?
You can integrate a wide range of channels, including email,
live chat, social media platforms, phone support, and even
support tickets. The choice of channels depends on your
customers' preferences and your business needs.
Our brand has multiple Instagram and
Facebook pages, can we have a standardized
communication for all?
Yes, you can connect multiple pages. The Instagram
automation and chatbot will remain the same across the pages.
We use multiple Gmail accounts for support,
sales & promotions, can all be connected?
Yes, multiple Gmail inboxes can be connected to one dashboard.
Can I manage customer interactions
across all channels from one platform?
Yes, you can manage multiple channels on our platform, we are a multichannel CRM.
Increase you revenue with human-like targeted marketing at scale.
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