User Action | Flow |
---|---|
Enquiry on WhatsApp | Welcome your Customers |
Viewed product/page/Keyword searched | Nudge to make the first purchase |
Explore more products | Browse products |
Purchase Product | End-to-End WhatsApp Checkout |
Product out of stock | Restock or Reorder |
Added product to cart | Abandoned Cart |
Didn't complete checkout | Abandoned Checkout |
Post Purchase | End-to-End Payment Confirmation |
Purchased Product | Order Details |
Product Delivered | Product Review |
Brand Loyalty | Upsell and Cross-sell |
Became churn risk | Customer Winback |