Engage customers like a pro and watch your sales soar
Take control of the customer journey and proactively engage with customers at every stage of the journey, from browsing to purchase, and increase your conversion rates
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Power your customer journey with automation
Pre-built and customizable flows make it easy to engage with customers with instant responses for every action in their journey actions
User Action
Flow
Enquiry on WhatsApp
Welcome your Customers
Viewed product/page/Keyword searched
Nudge to make the first purchase
Explore more products
Browse products
Purchase Product
End-to-End WhatsApp Checkout
Product out of stock
Restock or Reorder
Added product to cart
Abandoned Cart
Didn't complete checkout
Abandoned Checkout
Post Purchase
End-to-End Payment Confirmation
Purchased Product
Order Details
Product Delivered
Product Review
Brand Loyalty
Upsell and Cross-sell
Became churn risk
Customer Winback
What you’ll achieve
98%
Delivery rate
20%
higher Open rate
Templates Approval
under 5 minutes
 Turn customer interactions into opportunities
feature
Reduce drop-off by automating conversations
Instantly engage with prospects with pre- populated messages. Don't wait for them to initiate the conversation
Initiate now
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Collect leads
Qualify leads based on their intent and retarget high-intent leads with dedicated WhatsApp and Email campaigns.
Collect now
feature
Shop on Chat
Allow prospects to browse products add them to a cart and purchase on chats without switching to the website.
Allow now
feature
Automate responses with Chatbot
The chatbot has 80% of the queries/tickets from prospects. It responds to all the frequently asked questions while redirecting to a support agent whenever a complex question is asked. The automation also sends personalized answers based on unique customer data from Shopify and your other eCommerce apps.
Automate now
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Measure automation’s business value
Monitor the step-by-step performance of your journeys within the Journey Builder. For a comprehensive overview, access performance analytics in the Analytics tab.
Measure now
Why BIK is the best WhatsApp marketing software for eCommerce?
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Fastest Go Live
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Dedicated Support for GSM
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User-friendly UI
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Conversation marketing
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Reporting & Analytics
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Meta BSP

Frequently Asked Questions

What is WhatsApp automation, and how can it benefit my business?
WhatsApp automation includes features like chatbots and catalogs that enable users to browse products, add items to a cart, and make purchases without leaving the chat. This technology allows you to bring your entire store to WhatsApp, providing a personalized shopping experience and driving conversions quickly. It also facilitates instant engagement with customers, answering inquiries and FAQs, making your business available 24/7, and significantly contributing to revenue growth.
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Is WhatsApp automation available 24/7 for customer engagement?
Yes, WhatsApp automation allows your business to be available to customers 24/7. Chatbots and automation systems can instantly engage with customers, answer their questions, and assist with product-related inquiries at any time, providing consistent and efficient support around the clock.
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How do WhatsApp chatbots work in automation?
WhatsApp chatbots are automated conversation agents that can answer customer inquiries, guide them through product catalogs, and assist with various tasks without human intervention. They streamline customer interactions, enhance response time, and ensure a seamless shopping experience within the WhatsApp chat
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How can WhatsApp automation contribute to revenue growth for my business?
WhatsApp automation, by providing instant engagement, streamlining the purchasing process, and delivering personalized assistance, can significantly enhance customer satisfaction and increase conversion rates. This, in turn, drives more sales and revenue, making it a valuable tool for boosting your business's financial performance.
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Can I customize WhatsApp automation for my business's specific needs?
Yes, WhatsApp automation can be customized to meet the unique requirements of your business. You can tailor the chatbot responses, product catalog, and other features to match your brand's style and customer interaction preferences, offering a highly personalized experience to your audience.
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