Products
Company
Resources
Solution
Snap into Lightning-Quick Support
with WhatsApp Chatbot
Deliver round-the-clock customer support your customers deserve through
our swift and responsive WhatsApp assistance
.png)
Agent Redirection
Automate answers to 80% of frequently asked
questions, and seamlessly route complex
inquiries to your dedicated agents for expert assistance.
Automate now
Personalize and automate
NPS surveys
Effortlessly automate the initiation of NPS surveys
based on customer engagement duration, and
collect responses through natural and conversational interactions.
Personlize now
Chat-based CSAT Feedback
Collect feedback via custom flow, ensuring
exceptional experiences. Connect low CSAT score
customers to agents for personal assistance.
Connect now
Why BIK is the
best WhatsApp
Support for
eCommerce?
Dedicated Support
from GSM:
Enjoy personalized and
continuous assistance from
our dedicated Growth
Strategy Team.
Fastest Go Live
Rapidly launch your project or
service with our swift
implementation process
Proactive Engagement
Initiating conversations and
engagement with users
rather than just responding
reactively.
Scalability
Being able to handle a large
volume of interactions and
grow with the brand's needs.
24/7 Availability
Ensuring the chatbot can be
available to assist customers
around the clock.
Human-Agent Handoff
Enabling a smooth transition to
human agents when the
chatbot cannot handle a query effectively.
Personalization
Offering chatbots that
can provide personalized
responses and
recommendations based on
user data and history.
Frequently Asked Questions
How does the WhatsApp Customer Support
Chatbot work?
The chatbot automates 80% of commonly asked customer questions like order confirmation/cancellation, shipping details etc efficiently directing complex queries to human agents for resolution.
.png){kind=icon}
How does the chatbot collect CSAT and NPS
surveys?
The chatbot gathers CSAT and NPS feedback in a conversational and user-friendly manner, enhancing the overall customer experience.
Can I tailor the chatbot to my specific
needs?
Yes, the chatbot flow is customizable. You can design it to collect customer satisfaction (CSAT) and Net Promoter Score (NPS) surveys, ensuring a personalized experience.
What benefits does the chatbot offer for
customer support?
The chatbot streamlines support by providing quick responses to common queries and efficiently routing more complex issues to human agents, resulting in a better customer experience.
Can the chatbot
operate 24/7?
Yes, the chatbot is available round the clock, ensuring customers have access to support and surveys at their convenience.
Increase you revenue with human-like targeted marketing at scale.
Follow Us: