Improve customer experience and reduce agent cost by 40%
Struggling with unhappy customers? Explore how you can redefine support, ensuring you are available everywhere and every time for your customers..
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$100M+ revenue flows through BIK
Powering the world’s leading businesses, from next-generation DTC brands to established enterprises
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Supporting Customers Across All Platforms and Stages
Multichannel Customer Support & Service
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Redirect customers to their preferred platforms for support (WhatsApp, Instagram, Email, Facebook Messenger)
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Omnichannnel Customer support
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Respond to customer queries from Facebook, WhatsApp, Instagram, SMS, and Email on a single dashboard.
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Prioritize and automate assignment, intelligently route queries to the right agent based on type, content, customer type, and source.
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Provide agents with a 360-degree view of your customer’s journey, order history, and past interactions to solve queries efficiently.
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Round-the-Clock Availability
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Support your customers 24/7 by automating repeatedly asked questions like “Where’s my order?”
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Provide quality solutions by prioritizing and automating query assignments to the right agent
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Capturing Customer Feedback with Interactive NPS and CSAT
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Collect customer feedback (CSAT and NPS) via the interactive 2-way conversational channel - WhatsApp.
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Redirect customers with low NPS scores to support agents to understand the gaps and to improve their experience.
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What our Customers achieved
Double your customer service cost with BIK
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