Supporting Customers Across All
Platforms and Stages
Products
Company
Resources
Solution
Improve customer experience and reduce
agent cost by 40%
Struggling with unhappy customers? Explore how you can redefine support, ensuring you are available everywhere and every time for your customers..
$100M+ revenue flows through BIK
Powering the world’s leading businesses, from next-generation DTC brands
to established enterprises
Multichannel Customer Support & Service
Redirect customers to their preferred platforms for support (WhatsApp, Instagram, Email, Facebook Messenger)
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Omnichannnel Customer support
Respond to customer queries from Facebook, WhatsApp, Instagram, SMS, and Email on a single dashboard.
Prioritize and automate assignment, intelligently route queries to the right agent based on type, content, customer type, and source.
Provide agents with a 360-degree view of your customer’s journey, order history, and past interactions to solve queries efficiently.
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Round-the-Clock Availability
Support your customers 24/7 by automating repeatedly asked questions like “Where’s my order?”
Provide quality solutions by prioritizing and automating query assignments to the right agent
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Capturing Customer Feedback with Interactive NPS and CSAT
Collect customer feedback (CSAT and NPS) via the interactive 2-way conversational channel - WhatsApp.
Redirect customers with low NPS scores to support agents to understand the gaps and to improve their experience.
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What our Customers achieved
How BIK Contributes 60% of Dr Trust’s Monthly Revenue
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How Zlade doubled its revenue and achieved 74x ROI within 30 days with BIK
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Double your customer service cost with BIK
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