WhatsApp Calling inside your Helpdesk

Make and receive WhatsApp voice calls inside BIK for Sales and Customer Support, helping you close more deals and resolve issues quickly.

What makes WhatsApp Calling
better on BIK

One place to manage every conversation

Your team gets visibility of chats and calls together, so they never lose context and can resolve issues without juggling tools.

Faster resolutions that feel personal

Customers speak to a real person when they need it, which builds trust and helps your agents close sales or fix problems quicker.

Automated follow ups that run on their own

Every call outcome can trigger the next step, from sending details to booking a demo to collecting feedback, without manual effort.

Talk to the right customer quickly

When a chat needs a real conversation, you can shift to WhatsApp Calls for Sales and Support instantly. No juggling tools. No delays. Start a quick connection with the customer who actually needs help.

Understand customer sentiment on the call

After every WhatsApp Customer Service Calling interaction, capture what happened. Good, bad, or urgent. Use it for NPS or quick feedback. You'll get honest insights because people speak more openly on a call than over chat.

Calls and chat. Unified in one dashboard.

Sometimes customers explain things better when they talk. Sometimes they need to send a photo or order ID. With Voice Support on WhatsApp, both happen in the same window, so you solve problems without going back and forth.